Operations management is about the running of the entire engine of a business to achieve maximum efficiency, effectiveness and productivity at the lowest cost possible. It is responsible for the automation of the administration and production of a business or organisation. It is about the way goods and services are produced. This course provides a holistic view of operations management as well as an understanding of the intricate processes utilised to deliver goods and services, such as supply chain, logistics, inventory management, SHEQ and facilities management.
40 CPD Points
Subject Matter Expert
Having first studied and practiced as an oral hygienist, Dr Frances Wright embarked on her career in operations management in 1986. She specialises in communications, marketing and the implementation of systems and processes that minimise waste, streamline business practices, enhance productivity and maximise service delivery to a varied client base.
Frances completed a BSc Honours Industrial Technology and Operations Management (cum laude), a Diploma in Operations Management (cum laude) and a Certificate in Production Management (cum laude) from the Production Management Institute. She was honoured as the institute’s “Top Student” for three consecutive years.
Frances also completed an MBA at North-West University in 2007, where she was also honoured as the top Operations student. She has a PhD in Business Administration with a focus on entrepreneurship from North-West University and acts as a business mentor and trainer for business partners. She founded the not-for-profit People for People Fundraising Trust, where she discovered her passion for operations management.
Academic Tutor Support
Your dedicated Online Academic Tutor (OAT) will provide you with necessary guidance, offer advice and answer questions on course content, to help you achieve academic success.
Student Success Coordinator
The Student Success Coordinator (SSC) team will assist you with any query that you may have about the environment, systems, and general utilisation throughout your learning journey.
Course and Technical Requirements
To successfully access and complete this course, you will be required to have a registered email account, access to a computer/laptop/tablet and stable internet connection. You will be required to be familiar with using a computer as you may need to be able to read and download documents in Adobe PDF Reader, view Microsoft PowerPoint presentations, and read and create documents in Microsoft Word.
Our online short learning programmes may require additional software applications. These additional software applications requirements will be communicated to you in this information pack and/or on the website course page. Damelin Online does not provide any additional software applications required for online short learning programmes.
Please note: Google, YouTube and Vimeo may be used in our online course delivery. If any of these services are blocked in your jurisdiction, you may have difficult in accessing our course content.
How You Will Learn
Our online short learning programmes are broken into self-paced manageable modules designed to be interactive and engaging:
- The programme is available to be viewed on smart devices and includes mobile, tablets and personal computers.
- Relevant case studies, articles and recommended reading are part of supplementary resources available.
- Apply and evaluate what you have learned in each module with the self-grading quizzes and assignment submissions.
- View a range of introductory course videos by your Subject Matter Expert.
- Scheduled live webinars are included with the Online Academic Tutor.
- Network, collaborate and interact with your fellow participants and Online Academic Tutor via the discussion forum.
Upon successful completion of this Course, you will receive the recognition of your knowledge and skills with a Damelin Certificate of Competence. Your certificate of competence will be issued in your registered name and couriered to you.