R8 000.00

COURSE FEES

8

MODULES

8 weeks

DURATION

Anytime

REGISTRATION

Essentials of Alternative Dispute Resolution

Online Short Course


Alternative dispute resolution skills offer a means of reaching an agreement where all parties benefit.

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R8 000.00

COURSE FEES

8

MODULES

8 weeks

DURATION

Anytime

REGISTRATION

R8 000.00

COURSE FEES

8

MODULES

8 weeks

DURATION

Anytime

REGISTRATION

Payment options available to you

Summary


This course aims to provide the essential skills needed to arrive at a win-win situation in the dispute resolution process. This is achieved by examining why conflict and disputes arise and then examining alternative dispute resolution (via the mediation, conciliation and arbitration processes) as ways of solving the conflict or disputes.

Module Outline


    • MODULE 0
      Orientation Module
    • MODULE 1
      Defining Conflict and Conflict Management
    • MODULE 2
      Mediation
    • MODULE 3
      Conciliation
    • MODULE 4
      Arbitration
    • MODULE 5
      Dispute Resolution and the CCMA
    • MODULE 6
      Basic Alternative Dispute Resolution Skills
    • MODULE 7
      Wrap-Up

Kevin Midgely has an MBA from Damelin Oxford Brookes (London). He has been a part-time lecturer since 1991, and has lectured for Damelin Education Group, Varsity College, Vega, Regenesys Business School, and AAA School of Advertising. Kevin also ran his own training company from 1994 to 2008.

His ability to combine over 30 years’ experience in academia and the business environment enables Kevin to deliver theoretical content, together with real-life practical examples. Kevin has developed course material for Damelin Education Group, Regenesys Business School, and the Open Learning Group, on various business-related subjects.

Kevin is also the author of a self-published textbook, The Credit Controller’s Handbook, first published in 1999.


Each course is assigned its own Online Academic Tutor, who is ready and waiting to guide and assist their learners throughout their learning experience.

The Online Academic Tutor who is assigned to your course, is trained to build each student up to reach their fullest potential. Students can expect their Online Academic Tutor to answer questions, offering advice and provide further clarification on any academic aspects.


Course and Technical Requirements


BASIC REQUIREMENTS
To successfully access and complete this course, you will be required to have a registered email account, access to a computer/laptop/tablet and stable internet connection. You will be required to be familiar with using a computer as you may need to be able to read and download documents in Adobe PDF Reader, view Microsoft PowerPoint presentations, and read and create documents in Microsoft Word.

ADDITIONAL REQUIREMENTS
Our online short learning programmes may require additional software applications. These additional software applications requirements will be communicated to you in this information pack and/or on the website course page. Damelin Online does not provide any additional software applications required for online short learning programmes.

Please note: Google, YouTube and Vimeo may be used in our online course delivery. If any of these services are blocked in your jurisdiction, you may have difficult in accessing our course content.

How you will learn


Our online short learning programmes are broken into self-paced manageable modules, designed to assist you throughout your learning process through diverse learning activities:

  • Learn through all your interactive course notes
  • Review case studies and supplementary resources
  • Apply and evaluate what you have learned in each module with the self-grading quizzes and assignment submissions.
  • View a range of course video lectures presented our Subject Matter Experts
  • Network, collaborate and interact with your fellow participants and Online Course Facilitator via the discussion forum and Zoom webinars.

Certification


Upon successful completion of this online short learning programme, you will receive the recognition of your knowledge and skills with a Damelin Certificate of Competence. Your certificate of competence will be issued in your registered name and will be couriered at no additional cost.

You will be required to complete a series of assessments that will be facilitated through our virtual learning environment. Your course handbook will be made available to you once you have commenced with your short learning programme.

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